Every Monday morning at 7:10 am, I am on air at CHOM 97.7 FM radio out of Montreal (home base). It’s
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Tag: customer service
Make Your Complexity Invisible To Everyone Else
“Make your complexity invisible to everyone else.” I don’t know who said that line, but I do love it (and
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You Can Still Care (Even When You Don’t Have To Care)
When people follow weird “procedures” care is pushed to the side. The other morning, I had to get my health
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The Myth of Growth
Growing a business is often a surefire way of killing a business. For the past ten years, I’ve frequented a
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Does Speed Need A Speed Bump?
Everything is moving faster. Brands must move faster. We hear this everywhere… all of the time. Is it true? We
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A Simple (And Fast) Way To Gain Loyalty (Right Now)
No tricks. Nothing that takes forever. Cost effective. Simple. You can do it today. Brands often want this route to
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The Anywhere Aisle
What ever happened to social shopping? Social shopping has had failure to launch. Multiple times. How come social shopping never
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Convenience Revolution With Shep Hyken – 6 Pixels Podcast
Episode #637 of Six Pixels of Separation is now live and ready for you to listen to. I got to
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SPOS #637 – The Convenience Revolution With Shep Hyken
Welcome to episode #637 of Six Pixels of Separation. Here it is: Six Pixels of Separation – Episode #637 –
Continue readingTom Peters Is Back And Demands Excellence – This Week's Six Pixels Of Separation Podcast
Episode #613 of Six Pixels of Separation – The Mirum Podcast is now live and ready for you to listen
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SPOS #613 – Tom Peters Is Back And Demands Excellence
Welcome to episode #613 of Six Pixels Of Separation – The Mirum Podcast. Here it is: Six Pixels Of Separation
Continue readingWhen Will Instagram Wake Up To Business (Or Should It)?
With apologies to my friends at Shopify, is Instagram the best place to sell stuff online? Building a website is
Continue readingThe Hot Mess Dumpster Fire That Is Corporate Content
How many brands are creating content that you just can’t wait for? Go ahead. Make a list. I’ll wait. You’re
Continue readingWhat Humans Want Vs. The Chatbot Struggle
Do you think that chatbots are the future? You cannot not throw a marketing professional down a flight of stairs
Continue readingConnect The Dots Marketing
Are we seeing the bigger picture? There are three disruptive technologies that are emerging. Candidly, there are many more. Candidly,
Continue readingThe 15 Best Business Books Of 2016
The time has come. What have you been reading? From my side of the bookmark, 2016 saw a slew of
Continue readingDon't Kill Them With Kindness
How does your brand build a relationship with your customers? There’s been a long-standing saying. It goes like this: Kill
Continue readingAll Ads Are Not Created Equal
It’s not really about whether or not advertising is inherently good or bad. Advertising is a paid channel to distribute
Continue readingBots And The Next Wave Of Marketing
Hello, Human. When you open the new Quartz news app, it takes a few minutes to get your bearings. This
Continue readingWhat Do You Want Your Content To Do?
What do you want your content to do? Have you asked this question? Do you ask it before you begin
Continue readingAre You Good At Business? Let Facebook Decide
What makes a great business? Put aside things like how ethical the business is, well-priced, marketed, value of the brand,
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