Is digital transformation the future of work… or just a bet that companies are making?
Say what you will about events like Davos (and, yes, there are many people and media who are quick to criticize the event), there are often moments that provide a batch of insights that make it worth our while to stop, watch, take notes and then reflect upon. So, here’s the question: What big bets are companies making in the digital transformation of their business models and organizational structures?
It’s a big question.
Everyone has digital transformation on the brain… and they should. I often argue that digital transformation is much more of an internal philosophy (that is leadership led) and internal execution, before it’s something that touches a brand’s consumers. It’s difficult to say that your organization is “digital first” or leading the way in “digital transformation,” if your leaders are not pushing the organization in this direction, or when the tools that the employees are using to build the business are legacy. I’ve been in the room of many corporations who are talking up business transformation, while behind the scenes they’re using Lotus Notes, older BlackBerry devices, and frown up things like social media and mobile device usage at the office. It’s a shame.
Back to Davos.
Last week, the World Economic Forum posted a session from Davos 2016 titled, The Digital Transformation of Industries. In this session moderator, Rich Lesser (Global Chief Executive Officer and President at Boston Consulting Group), Marc Benioff (CEO at Salesforce), Klaus Kleinfeld (CEO at Alcoa), Jean-Pascal Tricoire (CEO at Schneider), Bernard Tyson (CEO at Kaiser Permanente), and Meg Whitman (CEO at Hewlett Packard). On the agenda? What is digital transformation, how do companies make the right investment decision behind it and – most importantly – what does a digital culture look like and how does a brand go about designing one?