Now that everyone complains… nobody cares when there is a complaint. There was a time (not that long ago), when
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Technology Removes Technology
What do you make of the meteoric rise of the iPhone and iPad? People will talk about the cool factor,
Continue readingEarning Loyalty Points
This will not be about how to game a system so that you can redeem a free flight. Sorry. When
Continue readingThe Lying Game
Distrust in a world of trust agents is problematic. On May 18th, The New York Times ran a fascinating news
Continue readingThe Ultimate Question: Self-Interested Or Interesting?
Do you want to know if your content is working for you? There is a constant slew of articles, Blog
Continue readingSix New Business Books For 2010
The face of reading took a dramatic turn during this holiday season, and we’re not just talking about those of
Continue reading6 Ways To Look At Negative Feedback
What happens when people do say bad things about you (or your company)? This is – without question – one
Continue readingHow Big Business Is On Twitter Without Being "On Twitter"
In the past couple of weeks there has been multiple instances where well-known brands have confided in me that they
Continue readingDoes A Social Media Vigilante Equal Customer Service Justice For All?
There have been many back channels emails asking me who the "major electronics retailer" featured in my Blog posting, Like
Continue reading4Q Will Do For Web Research What Google Analytics Does For Website Measurement
Full disclosure: iPerceptions is a client of Twist Image and I sit on their Advisory Council. That being said, I
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