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When Technology Knows More Than You

What really gets you excited about technology?

Personally, it’s one simple (yet complex) thing: technology blows my mind when it knows (and does) more than a human ever could. Maybe this is why stuff like YouTube, Twitter, etc… never really blew me away. Streaming videos online or following people in 120 characters or less… not exactly stuff we didn’t see/imagine before. Not exactly transformative technology. Sure, it’s lots of smarts, and it’s two types of online technologies that I love deeply, but it never got me excited. Had either of those platforms not gained traction and an audience, it would not have surprised me. The technology that is “transformative” (as I would define it) is when it does something that no human could do/think/act on. 

That’s the promise of Big Data.

Professionals often confuse lots of data for big data. The promise of big data was this: the ability for technology to take multiple data sets and manipulate them at a rate and pace that would never be humanly possible. If that was all, it would be impressive… but that’s not all. Then, the technology would be able to provide insights and opportunities that no human could have never surmised. To me, that’s mind-blowing. To me, that’s what’s exciting about technology.

The promise of self-driving cars.

Many people tell me that they are very worried about being a passenger is a self-driving car. I used to feel like that. Not anymore. Candidly, I can’t wait for all of you to be off of the road. Seriously. Years ago, I was fortunate enough to be a passenger is one of Google‘s first self-driving cars on a public road with non-Googlers. It was a truly transformative experience. I went from, “there’s no way I trust a computer/Google with driving me anywhere,” to, “how soon can we get all humans off of the road?” 

Why did this happen?

Quite simply: the computer removed human emotion and experience from driving. It doesn’t get tired. It’s never “in a mood.” Its doesn’t get distracted by things like the radio, a text message, a fight with the kids, or a squirrel. The technology was doing so many things at once, that it was – in a word – overwhelming. Couple that with the fact that the onboard sensors are able to read the world around it, at a much greater distance than the human eye can see (miles/kilometers into the distance) and you can imagine the power. It transforms everything we think we know about getting from one place to another. It transforms everything we think we know about roads, infrastructure, traffic, lights, logistics and so much more. I know… I know… it’s not perfect, and it’s not ready for prime time, but it’s coming. As Futurist Kevin Kelly likes to say, “the future happens very slowly and then all at once.”

Watch technology do something miraculous.

There’s a viral video making the rounds now. It shows a Tesla vehicle initiating its front-collision warning alert. This technology not only alerts the driver, but it also brakes the car – a full second before a collision ahead of the vehicle even happens. It’s both terrifying to watch and – at the same time – a miracle of modern technology. Would the driver have braked had the technology not been in place? Maybe yes. Maybe no. Would the technology have hit the brakes in a million other scenarios just like this one? Probably… without fail.

This is what makes technology great. There is a new world of possibilities when technology knows more than you. 

Mitch Joel

Mitch Joel lives at the intersection of technology, business transformation and consumer culture. He is the Executive Director of Next Era Institute, a strategic intelligence platform helping leaders understand the forces reshaping business, technology, culture and society. The Institute identifies which shifts matter, explores their wider significance and translates them into strategic direction and momentum. Mitch is also a globally recognized keynote speaker. He has delivered thousands of presentations across both B2B and B2C industries to organizations including Google, Walmart, LEGO, Shopify, Microsoft, Procter & Gamble and Unilever. Strategy Magazine has called him “one of North America’s leading visionaries.” Mitch built his career by working directly inside the waves of change that reshaped modern business. He founded and built a digital marketing agency that worked with some of the world’s largest brands and was later acquired by WPP, where he served as President of a firm operating in 25 countries with almost 3,000 employees. Mitch is the bestselling author of Six Pixels of Separation and CTRL ALT Delete, and the host of Thinking With Mitch Joel, one of the longest-running business podcasts in the world. His writing and commentary appear in outlets including Harvard Business Review, Fast Company and Inc. Magazine. He is a member of Dr. Marshall Goldsmith’s 100 Coaches and was named to the Thinkers50 Radar. Mitch also hosts Groove – The No Treble Podcast, documenting the oral history of electric bass players. Mitch is also Co-Founder of ThinkersOne, a platform that enables companies to bring personalized thought leadership from world-class experts into meetings, events and off-sites in focused 15-minute bursts.

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