Categories: Articles

The One Thing About Building A Community

Have you ever wondered why there is such a struggle to build a sense community around the Digital Marketing initiatives you are developing?

It goes well beyond the famous movie line, "build it and they will come" from Field of Dreams. There is one, critical, piece of the puzzle that most Marketers and self-proclaimed "Community Managers" forget: it’s not about what’s happening on your space as much as it is about what you’re doing on the communities that serve your industry and space.

You will have no semblance of community unless you are an active community member in the other spaces.

If I had to do this all over again and start from scratch right now, what would I do? Without question, I would start a Blog and fill it with relevant and valuable content for the community, but I would spend ten times as much time adding value to the five or ten existing communities where my potential members might be hanging out, reading and connecting. It’s not a ploy and it’s not a trick, I would do this because I am interested and want to engage with the other community members. I would also be hopeful that those community members would be appreciative of my contributions and take a chance on checking out what I’m up to on my own space.

Give more than you get.

Some people hear that and think it’s about giving more on their own space (Blogging more or tweeting more). Big mistake. The "win" (if you can even call it that) is to give away more on the existing/other communities and spaces. To be valuable and relevant there. It does seem so counterintuitive at first blush. The idea is to populate and add value to someone’s else’s platform and community? Yes. Hugh McGuire (from Librivox, Bite-Sized Edits and a co-host on the Media Hacks) said it beautifully and succinctly: "don’t Blog to be known… Blog to be knowable." It’s subtle… and it’s true. 

The community decides when it’s a community… you don’t.

When you are an active member of an existing community, they will, if everything goes well, become proud participants and members of your community. They don’t owe it to you, and just because you created a platform doesn’t give you explicit rights to any community. As mentioned here, there and everywhere, community is something that is earned after time and value. Community is not something that happens when you need it, it’s something that you build over time that is suddenly there for you, when you need it.

If you want to build a community – be an active community member everywhere else first… and mean it.

Mitch Joel

Mitch Joel lives at the intersection of technology, business transformation and consumer culture. He is the Executive Director of Next Era Institute, a strategic intelligence platform helping leaders understand the forces reshaping business, technology, culture and society. The Institute identifies which shifts matter, explores their wider significance and translates them into strategic direction and momentum. Mitch is also a globally recognized keynote speaker. He has delivered thousands of presentations across both B2B and B2C industries to organizations including Google, Walmart, LEGO, Shopify, Microsoft, Procter & Gamble and Unilever. Strategy Magazine has called him “one of North America’s leading visionaries.” Mitch built his career by working directly inside the waves of change that reshaped modern business. He founded and built a digital marketing agency that worked with some of the world’s largest brands and was later acquired by WPP, where he served as President of a firm operating in 25 countries with almost 3,000 employees. Mitch is the bestselling author of Six Pixels of Separation and CTRL ALT Delete, and the host of Thinking With Mitch Joel, one of the longest-running business podcasts in the world. His writing and commentary appear in outlets including Harvard Business Review, Fast Company and Inc. Magazine. He is a member of Dr. Marshall Goldsmith’s 100 Coaches and was named to the Thinkers50 Radar. Mitch also hosts Groove – The No Treble Podcast, documenting the oral history of electric bass players. Mitch is also Co-Founder of ThinkersOne, a platform that enables companies to bring personalized thought leadership from world-class experts into meetings, events and off-sites in focused 15-minute bursts.

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