Categories: Articles

Bank Of Montreal Monday Update

My Blog posting from Saturday, Seth Godin Is Right – Bank Of Montreal Does Not Care, talked about the complete lack of care and customer service that I was getting from the Bank Of Montreal. I ended my post about the Bank Of Montreal by saying: “I’m curious to see what my Bank Of Montreal Branch Manager does come Monday.”
I received several emails from people wanting to know what the Bank Of Montreal did.
Well, it’s Monday. I got a voice mail from one of the Bank Of Montreal’s employees (not my Branch Manager) and the answer was simple: there is nothing they can do.
I even called the phone company (whom I accidentally sent the payment to) and they said that the Bank Of Montreal still has the money and they have yet to receive it. So now, all I can do it wait ten to fifteen business days as the Bank Of Montreal performs an “investigation” because I clicked on the wrong tab.
Seth Godin was right. They don’t care. They don’t have to.
I really liked the Bank Of Montreal. I’m switching to Scotia Bank. From what I hear they care. They have to… probably because places like the Bank Of Montreal don’t.
Too bad.

Mitch Joel

Mitch Joel lives at the intersection of technology, business transformation and consumer culture. He is the Executive Director of Next Era Institute, a strategic intelligence platform helping leaders understand the forces reshaping business, technology, culture and society. The Institute identifies which shifts matter, explores their wider significance and translates them into strategic direction and momentum. Mitch is also a globally recognized keynote speaker. He has delivered thousands of presentations across both B2B and B2C industries to organizations including Google, Walmart, LEGO, Shopify, Microsoft, Procter & Gamble and Unilever. Strategy Magazine has called him “one of North America’s leading visionaries.” Mitch built his career by working directly inside the waves of change that reshaped modern business. He founded and built a digital marketing agency that worked with some of the world’s largest brands and was later acquired by WPP, where he served as President of a firm operating in 25 countries with almost 3,000 employees. Mitch is the bestselling author of Six Pixels of Separation and CTRL ALT Delete, and the host of Thinking With Mitch Joel, one of the longest-running business podcasts in the world. His writing and commentary appear in outlets including Harvard Business Review, Fast Company and Inc. Magazine. He is a member of Dr. Marshall Goldsmith’s 100 Coaches and was named to the Thinkers50 Radar. Mitch also hosts Groove – The No Treble Podcast, documenting the oral history of electric bass players. Mitch is also Co-Founder of ThinkersOne, a platform that enables companies to bring personalized thought leadership from world-class experts into meetings, events and off-sites in focused 15-minute bursts.