How many times a day do you read about a brand messing up? It’s a sport at this point. Some
Continue readingTag: retail
Apple Is Laughing All The Way To The Bank
I went from a non-believer to a believer. I love Apple. There, I said it. It’s not a tough thing
Continue readingAre You Working In Digital Marketing? You Have To Be Drunk Not To Pay Attention To This.
Want to understand what the true digital landscape looks like? Last May, I introduced you to Scott Galloway. Galloway has a
Continue readingRescue Books
**It’s time to save business books.** I’m wondering if we should start a humane society to save the business books
Continue readingBe Kind To Brands
**My holiday wish: be kind to brands.** I know what you’re thinking. For some, it’s a holy day. Should we
Continue readingBuilding A Better Business By Thinking Like Amazon
**Don’t try to be like Amazon** [Amazon](http://www.amazon.com “Amazon”) is a business like no other. Retailers might not like to hear
Continue readingI Want To See Ads!
**”Of course, you want to see ads, you’re in marketing!”** That’s not what I mean. Here’s the scene: I’ve been
Continue readingWhy I Hate Black Friday
**Everyone Loves A Good Deal.** Say what you will about [Best Buy](http://www.bestbuy.com “Best Buy”), but I love getting their newspaper
Continue readingCyber Monday… Don't Get Killed (Online)
Every Monday morning at 7:10 am, I am a guest contributor on CHOM 97.7 FM radio broadcasting out of Montreal
Continue readingHow Your Brand Should Tell A Beautiful Story
Before you do anything, please watch this: It’s almost perfect, isn’t it? I don’t even own that much clothing from
Continue readingThe True Omni-Channel Is Convergence
Convergence used to be a bad word. In the early days of the Internet, we tossed around the word "convergence"
Continue readingA Twitch In Time
Admit it, you had no idea what Twitch was until Amazon bought it for one billion dollars, right? And suddenly,
Continue readingThe Only Consumer That Matters
Who is really a customer of yours? I often get to hang out backstage at conferences and events. When you
Continue readingThe End Of The Dial Tone
Things change quicker than most of us realize. If you speak to marketers about how they are doing in relation
Continue readingThe End Of Showrooming (And Webrooming)
We are never going to solve for true consumer-centricity, if we keep acting like this. First, we had "showrooming." Showrooming
Continue readingWinners And Losers In The Digital Age
This is probably one of the most eye-opening perspectives on the digital age that you will see. We have new
Continue readingThe Speed Of Brands And Other Stuff
What do you make of this whole high frequency trading scandal? Personally, I am not surprised. At every turn, we’re
Continue readingThere's No Patience In Business
Don’t slow down. Don’t stop. There is a massive chasm that still exists between the world of business and the
Continue readingSome Cheez-its, A Mountain Dew, A Snickers Bar… And A Kindle
It sounds like the set-up to a bad joke, but this is no laughing matter. As Amazon continues to grow,
Continue readingThe Next Great Marketing Disruption
Last week was a weird week. I was in New York speaking at the National Retail Federation‘s Big Show in
Continue readingThe End Of Privacy… The Beginning Of Personalization
Marketers are at a precarious crossroads (whether they know it or not). In my latest business book, CTRL ALT Delete,
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