Podcast

The Most Powerful Force In Business With Marcus Buckingham – TWMJ #1042

Welcome to episode #1042 of Thinking With Mitch Joel (formerly Six Pixels of Separation).

Marcus Buckingham has spent more than three decades changing how organizations think about people, performance, and leadership. As one of the pioneers of the strengths movement, his research has influenced millions of managers around the world and helped reshape the way companies approach employee engagement and organizational culture. After beginning his career as a researcher at Gallup, Marcus became one of the driving forces behind some of the most influential ideas in modern management. His books include First, Break All the Rules, Now, Discover Your Strengths, Go Put Your Strengths To Work, Love + Work and countless others. He has built a reputation as one of the world’s foremost thinkers on human performance. His latest book, Design Love In – How To Unleash The Most Powerful Force In Business, takes that work in a surprising direction. Marcus argues that love isn’t simply a personal emotion or an abstract ideal… it’s the single most powerful driver of productive human behavior. In this conversation, Marcus explains why so many organizations have become increasingly transactional, why experience design has become one of the defining leadership skills of the AI era, and why he believes “experience intelligence” may soon become as important as financial or operational intelligence. It’s a conversation about leadership, organizational design, technology, and perhaps most surprisingly… why one of the least discussed words in business may become one of its greatest competitive advantages. Enjoy the conversation…

Running time: 1:05:53.
Hello from beautiful Montreal.
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Here is my conversation with Marcus Buckingham.
Design Love In – How To Unleash The Most Powerful Force In Business.
First, Break All the Rules.
Now, Discover Your Strengths.
Go Put Your Strengths To Work.
Love + Work.
Marcus’ other books.
Follow Marcus on X.
Follow Marcus on Instagram.
Follow Marcus on LinkedIn.

Chapters:

(00:00) – Introduction to Love That and Designed Love.
(02:59) – The Role of Love in Work and Life.
(05:51) – The Business Case for Love.
(09:11) – Transactional Nature of Work.
(12:09) – Experience Intelligence and Its Importance.
(14:59) – Designing Experiences for Love.
(17:59) – The Power of Attention in Leadership.
(20:54) – The Future of Work and Love.
(23:56) – Data, Belief, and the Business of Love.
(31:29) – The Love Factor in Business.
(34:56) – Surveillance and AI: A Double-Edged Sword.
(39:00) – The Importance of Control and Harmony.
(47:29) – Experience Making: A Collective Responsibility.
(53:41) – The Interplay of Employee and Customer Love.
(01:00:20) – AI as a Design Partner: A New Perspective.

Download the Podcast here: #1042 of Thinking With Mitch Joel (formerly Six Pixels of Separation).

Before you go… ThinkersOne gives you direct access to the experts shaping tomorrow’s conversations. Get their insights on leadership, AI, culture and innovation all delivered to your team before the rest of the world catches on. Ideal for your meetings, off-sites, and lunch & learns.

Mitch Joel

Mitch Joel lives at the intersection of technology, business transformation and consumer culture. He is the Executive Director of Next Era Institute, a strategic intelligence platform helping leaders understand the forces reshaping business, technology, culture and society. The Institute identifies which shifts matter, explores their wider significance and translates them into strategic direction and momentum. Mitch is also a globally recognized keynote speaker. He has delivered thousands of presentations across both B2B and B2C industries to organizations including Google, Walmart, LEGO, Shopify, Microsoft, Procter & Gamble and Unilever. Strategy Magazine has called him “one of North America’s leading visionaries.” Mitch built his career by working directly inside the waves of change that reshaped modern business. He founded and built a digital marketing agency that worked with some of the world’s largest brands and was later acquired by WPP, where he served as President of a firm operating in 25 countries with almost 3,000 employees. Mitch is the bestselling author of Six Pixels of Separation and CTRL ALT Delete, and the host of Thinking With Mitch Joel, one of the longest-running business podcasts in the world. His writing and commentary appear in outlets including Harvard Business Review, Fast Company and Inc. Magazine. He is a member of Dr. Marshall Goldsmith’s 100 Coaches and was named to the Thinkers50 Radar. Mitch also hosts Groove – The No Treble Podcast, documenting the oral history of electric bass players. Mitch is also Co-Founder of ThinkersOne, a platform that enables companies to bring personalized thought leadership from world-class experts into meetings, events and off-sites in focused 15-minute bursts.