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Amazon Delivery Snafu And More On CHOM 97.7 FM

Every Monday morning at 7:10 am, I am a guest contributor on CHOM 97.7 FM radio out of Montreal (home base). It’s not a long segment – about 10 minutes every week – about everything that is happening in the world of technology and digital media. The good folks at CHOM 97.7 FM are posting these segments weekly on i Heart Radio, if you’re interested in hearing more of me blathering away about what’s going on in the digital world. I’m really excited about this opportunity, because this is the radio station that I grew up listening to, and it really is a fun treat to be invited to the Mornings Rock with Terry DiMonte morning show. The segment is called, CTRL ALT Delete with Mitch Joel.

This week we discussed:

On the Homefront: Here, in Montreal, a couple was “shaken” after an Amazon delivery person entered their home. Crazy. Intelcom Express (a delivery service that Amazon subcontracts to) apparently dropped off a package inside the home of a Hochelaga-Maisonneuve resident. After the driver rang the bell to no answer (the husband/father was home, but was tending to his young child), the driver decided to try the unlocked front door, and was caught by the homeowner while he was leaving a package inside the house. The company has apologized and the driver has been fired.
Snapchat Dysmorphia is a thing. Sadly. Because Snapchat (and Instagram) offer filters, it also offers people a version of themselves with flawless skin, different shapes of eyes, etc…. Now, people think that maybe they should like that all of the time? Self-image specialists and doctors are sounding the alarm. These selfie filters have given rise to people seeking plastic surgery, especially those dealing with the medical disorder of body dysmorphia. Yes, people want cosmetic surgery to look like the filtered version of themselves on social media.
Uber (and Lyft) continue to disrupt, while traditional business models (and the governments that regulate them) fight back. Last week, New York became the first US city to cap services like Uber and Lyft by freezing new car licenses for one year, while the city looks at the impact these ride-hailing services have had. The thinking is that these services have caused much congestion, traffic and problems (which runs counter to the company’s intent). It is doubtful that New York will be the only city to do this.
App of the Week: Hibooks.

Mitch Joel

Mitch Joel lives at the intersection of technology, business transformation and consumer culture. He is the Executive Director of Next Era Institute, a strategic intelligence platform helping leaders understand the forces reshaping business, technology, culture and society. The Institute identifies which shifts matter, explores their wider significance and translates them into strategic direction and momentum. Mitch is also a globally recognized keynote speaker. He has delivered thousands of presentations across both B2B and B2C industries to organizations including Google, Walmart, LEGO, Shopify, Microsoft, Procter & Gamble and Unilever. Strategy Magazine has called him “one of North America’s leading visionaries.” Mitch built his career by working directly inside the waves of change that reshaped modern business. He founded and built a digital marketing agency that worked with some of the world’s largest brands and was later acquired by WPP, where he served as President of a firm operating in 25 countries with almost 3,000 employees. Mitch is the bestselling author of Six Pixels of Separation and CTRL ALT Delete, and the host of Thinking With Mitch Joel, one of the longest-running business podcasts in the world. His writing and commentary appear in outlets including Harvard Business Review, Fast Company and Inc. Magazine. He is a member of Dr. Marshall Goldsmith’s 100 Coaches and was named to the Thinkers50 Radar. Mitch also hosts Groove – The No Treble Podcast, documenting the oral history of electric bass players. Mitch is also Co-Founder of ThinkersOne, a platform that enables companies to bring personalized thought leadership from world-class experts into meetings, events and off-sites in focused 15-minute bursts.