Everything is moving faster. Brands must move faster. We hear this everywhere… all of the time. Is it true? We
Continue readingTag: customer satisfaction
The Problem With Allowing Consumers To Opt Out
You have a right to opt out of anything and everything. As a marketing professional, there is nothing I hate
Continue readingAre You In The Business of Awesome?
It’s hard to be great in business today. It’s not that businesses don’t try, it’s that their every waking move
Continue readingEvery Little Detail
"I’m not a very detail-oriented person." I find myself saying this to many people all too often. The funny thing
Continue readingMaking Customers Attack
If there’s one thing brands hate, it’s when customers attack using Social Media. There’s no doubt that using Social Media
Continue readingWhat You Need To Know About Web Analytics Right Now (Yes, This Second)
Do you know what you need to measure online? Do you know why you need to measure it? Do you
Continue readingSocial Media Is Not For You
Have you ever received extremely candid feedback? You know, the type of insights and comments you would never normally see/hear?
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